Offering a wide range of services, designed to improve your customer satisfaction by improving your employee satisfaction. Concentration is on company culture and the EI of your agents. EI is Emotional Intelligence, we don't call them "soft skills" anymore....there is nothing soft about being a call center agent...from the hiring process, on-boarding and through their tenure, happy employees create happier customers!
On site mindfulness workshops for agents give them tools to reduce stress, increase focus and productivity. Simple tools that dramatically change everything about your company's customer service.
Consulting via telephone or on-site visits to address everything from hiring processes, on-boarding, training protocol, company culture to employee retention.
Motivational and actionable speaker covering, but not limited to, mindfulness in the workplace, call center best practices, ESat, and company culture.